Frequently Asked Questions

Open the Snabbit app, tap Instant, select the duration and proceed to checkout. Instant bookings depend on Expert availability in your area.

Tap Schedule, then Single, pick your preferred date, time slot and duration, and confirm.

Tap Schedule, then Multiple, and choose your date range, time slot and duration. You can book up to one month in advance.

Choose Custom to book on specific days. Select the day, time slot and duration, then confirm.

Slots depend on Expert availability in your area. If none appear, it is usually due to high demand, so please check again shortly or pre-book for a later time.

No. Experts do not carry cleaning materials, so please keep the required items ready. For safety, Experts will not use strong chemicals or equipment without proper safety gear, which the customer must provide.

Yes. Just make sure the person is available for gate approval and OTP verification so the Expert can start the service.

Yes, through Smart Matching. When you rate and favourite Experts, Snabbit prioritises assigning them whenever they are available. Add at least 5 Experts to activate Smart Matching. Assignment still depends on availability, so it is not guaranteed.

Within your booked duration, an Expert helps with everyday household tasks: sweeping, mopping, dusting, bathroom and balcony cleaning, washing utensils, hand-washing clothes, ironing, kitchen cleaning, and basic meal prep such as chopping vegetables or kneading dough. Anything that needs specialised equipment is not included.

Anything that needs specialised equipment or poses a safety risk to Experts is excluded. Snabbit also does not cover tasks a House Help would not normally do, such as babysitting, clearing pet waste or offering massages.

No. Snabbit does not offer deep cleaning or any service that needs specialised equipment, tools or treatment beyond regular household help.

No. Snabbit is for homes only and does not offer commercial or shop cleaning.

Enter your address and enable location access in the app to check. Snabbit currently serves selected buildings and localities, so a nearby building may be covered even if yours is not yet.

We are sorry to hear that. Please share your feedback in the app so we can make it right and keep improving.

We are sorry for the inconvenience. Our Experts are expected to maintain high standards of professionalism. Please chat with us in the app and share the details so our team can help.

Please chat with us in the app and share your booking details. Our team will coordinate with the Expert to return the item.

Each account is linked to a single mobile number. To use a different number, please create a new account.

In the Snabbit app, go to Profile, tap your name and edit your email address.

In the Snabbit app, go to Profile, then Saved Addresses, and select the address you want to edit.

In the Snabbit app, go to Profile, then Saved Addresses, and tap Add address.

In the Snabbit app, go to Profile, then Manage Account, then Delete my data. This action is irreversible: your wallet balance, offers, favourites, referral rewards, booking history and access to past support are permanently deleted.

Pricing is dynamic and can vary with the duration you select, your location and time of booking, real-time Expert availability, and demand during peak periods. The final price is always shown before you confirm.

Prices can rise during high-demand periods such as peak hours, rainy or festive days, or when fewer Experts are available. The final price is always shown upfront before you confirm your booking.

Check your internet connection and payment method. If it still fails, restart the app or try another payment option.

You can see coupons in the All Offers section. Eligible coupons are applied automatically at checkout, and the final discounted price is shown before you confirm.

You earn a reward once a friend completes their first service using your referral link. Rewards are credited to your wallet after the service is completed, not at booking. They are valid for 30 days, may take up to 24 hours to reflect, and do not apply if the referred user is on the same address or device.

Please write to help@snabbit.com with your booking details and our team will generate the invoice and share it with you.

Yes. If your Expert is delayed, you can cancel the booking. Any cancellation charge depends on how close to the start time you cancel and on the booking and Expert status. You can see the full cancellation policy in the app before you confirm.

In the Snabbit app, go to My Bookings, select the booking, then Modify Booking and Cancel. Any applicable cancellation charge is shown before you confirm.

A cancellation fee may apply if you cancel close to the scheduled time, or after an Expert has been assigned and started travelling. It compensates the Expert for the reserved time and travel.

This can happen if no Expert is available, we could not reach you, or due to unforeseen circumstances. Where applicable, refunds are processed to your original payment method within 7 to 10 business days.

Wallet refunds are instant. Refunds to other payment methods can take 7 to 10 business days to reflect.

Please chat with us in the app and share your booking details along with the relevant information so our team can help.

If you need to report a safety concern, theft or any damage during a service, please chat with us in the app with your booking details. Our team will help you right away.

Every Snabbit Expert goes through ID verification and background checks, and is trained in service quality, hygiene and respectful conduct.

From breakfast classics to full meals, dal, sabzi, rice, parathas and much more. You can see the full menu in the Snabbit app.

Yes, please keep all ingredients ready before the Expert arrives. You can easily check exact requirements for each dish on the app.

A 1-hour booking typically covers up to 3 dishes for 1-2 people. Use the in-app guide to choose the right duration based on your meal plan.

Home Cook Experts are available from 6 AM to 8 PM, depending on availability in your area.

Share the OTP with the Expert on arrival. The session begins only after OTP check-in.

Yes, the Expert will clean only the utensils used during cooking. Pre-existing dishes are not included.

We recommend choosing a slightly longer duration if you are unsure. You can also extend your session via the app, subject to the Expert’s availability.

For best results, we recommend choosing from the in-app menu that our Expert Home Cooks are trained on. For off-menu requests, you may guide the Expert, but taste and outcome may vary.

No, Home Cooks are specially trained professionals dedicated only to cooking, with a focus on taste, hygiene and consistency.

Pricing is based on the duration of the session. You can view the latest pricing transparently on the app before booking.

Yes, you can book for small gatherings of up to 10 people for up to 4 hours, based on the selected menu. For larger groups, simply place multiple bookings.

The cook is auto-assigned based on availability, and can be male or female.