Help Centre
Cancellation FAQs
Cancellation and rescheduling FAQs: policies, refund process, and how to modify your House Help bookings on Snabbit.
Yes. If your Expert is delayed, you can cancel the booking. Any cancellation charge depends on how close to the start time you cancel and on the booking and Expert status. You can see the full cancellation policy in the app before you confirm.
In the Snabbit app, go to My Bookings, select the booking, then Modify Booking and Cancel. Any applicable cancellation charge is shown before you confirm.
A cancellation fee may apply if you cancel close to the scheduled time, or after an Expert has been assigned and started travelling. It compensates the Expert for the reserved time and travel.
This can happen if no Expert is available, we could not reach you, or due to unforeseen circumstances. Where applicable, refunds are processed to your original payment method within 7 to 10 business days.
Wallet refunds are instant. Refunds to other payment methods can take 7 to 10 business days to reflect.